Refund Policy for Online Exam Help
We understand trusting someone with your online exam isn’t easy. Sometimes, things may not go as planned. That’s why we have a clear refund policy—to avoid confusion and ensure fairness. Please read carefully before requesting a refund.
When a Refund Is Possible
You may request a refund only if:
- We completely missed your exam after confirmation and payment.
A verified technical issue on our side prevented the expert from completing the exam.
When Refunds Aren’t Granted
Refunds are usually not given if:
- You provided incorrect login details and didn’t update them.
- Exam instructions were incomplete or incorrect.
- You canceled last minute after an expert was assigned.
- You stopped responding during a live exam.
- Exam issues arise from the platform or policies beyond our control.
- You simply changed your mind.
Important Note: Once an expert logs in or starts preparing, the time slot is locked and usually non-refundable.
Processing Refunds
- Approved refunds include a 15% transaction fee.
- Refunds are processed within 5–7 business days after approval.
How to Request a Refund
Email our support team with:
- Your full name
- Order ID
- A brief explanation of the issue
We’ll review your request and respond as quickly as possible.